Privacy policy

How we use the details you send us when you ask for a quote. Last updated: November 2026.

Who we are

EcoTrim (003775909-P), 23-01 Residensi Damai Indah, No 326, Jalan Sungai Besi, 57100 Kuala Lumpur. This notice explains how we handle personal data under Malaysia’s Personal Data Protection Act 2010 (PDPA).

What we collect

From the quote form: your name, phone or WhatsApp number, area or postcode, the service you need, and optionally your email, company or property name, job details and photos.
From WhatsApp, calls and email: what you tell us and send us about the job.
From the website: usage data through Google Analytics and Microsoft Clarity, such as pages visited, buttons clicked and how far a page is scrolled. What you type in our forms is hidden from Clarity. Google Ads cookies tell us when an ad led to a visit or an enquiry; you can turn off ad personalisation in your Google account settings.
When you send the quote form: a one-way scrambled (hashed) copy of your phone number and email, made on our server, is shared with Google Ads. Google uses it only to match enquiries to ad clicks, so we can see which ads bring enquiries.

Why we use it

To reply to you, check the job and send a quotation.
To arrange, carry out and invoice the work.
To keep records we must keep by law, such as invoices.

We don’t sell your details, and we don’t send marketing messages unless you ask for them.

Who sees it

Our team and the crew assigned to your job. Some details pass through the services we use to run the business: WhatsApp, our email provider, our website host, and Google and Microsoft for the website statistics and ads above. We share details with authorities only when the law requires it.

How long we keep it

Enquiries that don’t become a job are deleted within 12 months. Quotations and invoices are kept for as long as Malaysian tax and accounting rules require, usually 7 years.

Your rights

You can ask to see the data we hold about you, correct it, or withdraw your consent for us to use it. Email hello@ecotrim.my and we reply within 21 days.

Photos you send

Photos of your tree are used to price and plan the job. We only use them on our website or social media with your permission, and never with your house number, car plates or faces showing.